OPERATIONS MANAGER.

JOB DETAILS.

Operations Manager Position at Broll Property Group, Sandton, Gauteng

Division: Investor Services
Business Unit: Fairvest Portfolio
Experience Level: Mid-Senior
Industry: Real Estate
Functional Area: Operations

Are you an experienced professional looking to grow your career in the real estate industry? The Fairvest Portfolio, a vital part of our Investor Services division, is seeking a mid-senior level expert in operations. Join us to contribute your skills and expertise in enhancing our services and driving success.

JOB DESCRIPTION:

Position Purpose

As the Operations Manager, your primary responsibility is to guide and oversee all activities within the Centre. This includes managing leasing contracts, securing necessary services, handling third-party agreements, and supervising maintenance procedures. You ensure that all buildings, grounds, and equipment are maintained in excellent condition.

Essential Functions and Basic Duties

• Operations Management Policy Development:
• Plan, devise, and execute effective operational management policies and procedures. Collaborate with Senior Management to outline short-term and long-term goals, contributing to budget forecasts.
• Ensure operational goals align with and support the overall corporate strategy.
• Regularly review existing policies and procedures for efficiency improvements.
• Centre and Facilities Operations:
• Manage third-party service coordination with contractors, suppliers, and vendors, handling daily interactions efficiently.
• Address tenant concerns and operational issues promptly.
• Respond to emergencies, ensuring swift resolution.
• Daily Operations Oversight:
• Oversee tenant complaints, security measures, and facility systems like air conditioning, cleaning, electrical, and plumbing.
• Authorize invoice payments and manage tender processes.
• Calculate and allocate operational costs to tenants for appropriate recovery.
• Space and Maintenance Management:
• Conduct space planning to ensure current and future operational needs are met effectively.
• Perform regular inspections to identify and resolve facility issues, implementing improvements as needed.
• Direct maintenance activities to ensure the Centre remains clean, well-maintained, and in good repair, with an emphasis on preventive practices.
• Regulatory Compliance:
• Uphold compliance with established procedures, policies, regulations, and codes to maintain seamless Centre operations.

By executing these responsibilities effectively, the Operations Manager plays a pivotal role in ensuring the Centre operates smoothly, efficiently, and in compliance with all relevant standards.

Enhance Business Relations and Optimize Operations with Effective Leadership.

• Cultivate Professional Relationships: Take charge of fostering strong business relationships with vendors, contractors, and trade professionals to support company goals.
• Vendor and Supplier Management: Develop and maintain productive interactions with vendors, suppliers, and contractors to ensure seamless collaboration and mutual success.
• Company Liaison: Serve as the primary point of contact between the company and external stakeholders, ensuring clear communication and effective coordination of services.
• Optimize External Services: Ensure the smooth integration of external services with company operations for improved efficiency and effectiveness.
• Information Exchange: Facilitate the accurate exchange of information to support decision-making and operational success.
• Promote Company Image: Uphold and enhance the company’s reputation by promoting goodwill and a positive image across all business interactions.
• Supervise and Lead Personnel: Oversee center staff to ensure optimal performance, providing leadership through clear objectives, delegation, and communication.
• Regular Communication: Hold regular meetings to keep staff informed about changes in policies and procedures and address areas needing improvement.
• Operational Management: Direct daily operations by assigning and coordinating personnel effectively.
• Staff Development and Training: Identify, develop, and implement training programs to support staff development and improve operations.
• Performance Management: Conduct performance appraisals and offer feedback and guidance for improved employee performance.
• Address Employee Issues: Formulate and apply corrective actions for employee-related issues as necessary to maintain a high-functioning team.
• Staffing Management: Ensure appropriate staffing levels by interviewing, hiring, and assigning personnel as needed.
• Maintain Workplace Standards: Keep the work area clean, secure, and well-maintained to support a professional environment.
• Project Management: Complete special projects as assigned, contributing to the company’s strategic goals.
• Operational Reporting: Monitor and report on operational expenses, foot traffic, and security incidents to support data-driven decision-making.

By embracing these responsibilities, you will drive operational efficiency, enhance business relationships, and maintain a positive company image, all of which are crucial for success in today’s competitive business environment.

Performance Measurements for Property Management

• Effective Communication and Collaboration: Maintain open communication channels with all departments and provide assistance as needed to ensure seamless operations.
• Adherence to Procurement Policies: Strictly follow all procurement guidelines to ensure compliance and efficiency.
• Inform Senior Management: Keep senior management updated on area activities and promptly report any significant issues.
• Training and Supervision of Operations Personnel: Ensure that operations staff are well-trained, effective, and efficient by providing appropriate supervision and support.
• Facility Maintenance and Security: Maintain company facilities to ensure they are secure and meet organizational needs.
• Efficient Management of Centre or Property Operations: Administer operations in a cost-effective manner.
• Proactive Planning and Budget Management: Effectively plan for current and future center or property needs, establishing and maintaining budgets accordingly.
• Strong Vendor and Contractor Relations: Develop and maintain effective business relationships with vendors, contractors, and industry professionals.

Qualifications

• Education/Certification: Matriculation required.
• Preferred Training: Additional training in maintenance and center management is advantageous.

Required Knowledge

• Centre or Property Management: Expert understanding of property management procedures.
• Financial Insight: Knowledge of budgeting, service contracts, and leasing agreements is crucial.

Experience Required

• Industry Experience: Minimum of five years in a related field, with at least two years in a supervisory role.

Skills and Abilities

• Leadership: Exhibit excellent leadership and team management skills.
• Organizational Skills: Ability to organize, coordinate, and direct team activities effectively.
• Problem-Solving: Strong analytical and problem-solving capabilities.
• Communication: Excellent communication skills, both verbal and written.
• Technical Proficiency: Competence in using maintenance equipment and related computer applications.