FIELD GUIDE.

Field Guide Opportunity in Wilderness.

Position Type: Permanent

Join our team as a field guide in the stunning wilderness! Bring your passion for nature and adventure to life in this unique remote position. Enjoy a fulfilling career connecting people with the great outdoors. Apply now and embark on a rewarding journey.

Position: Customer Service Representative

Location: Namibia
Experience Level: Entry-Level
Industry: Hospitality

Are you passionate about providing exceptional customer service? Join our dynamic hospitality team in Namibia as a Customer Service Representative. We welcome entry-level candidates eager to start their careers in the hospitality industry. This role is perfect for individuals who thrive in a customer-centered environment and are dedicated to delivering an outstanding guest experience.

Apply now to become a part of a vibrant team that values hospitality and service excellence.

Job Opportunity: Join Us as a Passionate Field Guide

Are you an enthusiastic and creative individual? We’re seeking a dedicated Field Guide who is passionate about delivering exceptional experiences to our guests. By joining our team, you will lead quality trips and share valuable information in both a professional and friendly manner, adhering to the high standards set by Wilderness.

This position is based in Camps.

Responsibilities and Skills Overview

General Responsibilities

• Maintain a Professional Appearance: Always present an image of efficiency, courtesy, helpfulness, and professional grooming.
• Uphold Discipline and Manners: Consistently adhere to high standards of discipline and appropriate conduct.
• Adhere to Policies and Laws: Comply with the company’s code of employment and the Namibian Labour Law.
• Deliver Exceptional Guest Service: Strive to provide the highest level of comfort and care for our guests.
• Foster a Welcoming Environment: Create a warm atmosphere with a courteous and reliable service standard.
• Ensure Cleanliness and Maintenance: Maintain high standards of cleanliness and general upkeep in all assigned areas.
• Cultivate Interdepartmental Relationships: Develop positive working relationships with other departments and colleagues.
• Communicate with Management: Keep managers and supervisors informed about issues needing attention.
• Oversee Repairs and Maintenance: Monitor, evaluate, and address maintenance needs in your areas of responsibility to enhance guest satisfaction.

Required Skills

• Hygiene Standards: Apply personal and general hygiene best practices effectively.
• Use of Cleaning Products: Correctly use and handle cleaning agents and chemicals.
• Information and Guidance: Provide accurate information and demonstrate guiding skills per WSN standards of excellence.
• Driving Proficiency: Operate a Land Rover with proper driving techniques.
• Basic First Aid: Have the ability to administer basic first aid.
• Interpersonal and Sales Skills: Utilize strong communication and selling skills to effectively interact with guests, peers, and superiors.
• Manual Dexterity: Demonstrate skillful use of equipment and tools.
• Safety and Emergency Procedures: Properly use firefighting equipment, report hazards and lost items, and manage unusual events.

By mastering these responsibilities and skills, you will contribute to achieving outstanding guest satisfaction and uphold our esteemed service reputation.

Essential Abilities and Qualifications for Success

Key Abilities

• Instruction Compliance: Ability to efficiently follow directions.
• Independence: Capable of working autonomously with minimal supervision.
• Discretion and Sensitivity: Use discretion in an unobtrusive manner.
• Interpersonal Skills: Proficient in collaborating with others.
• Continuous Learning: Willingness and ability to learn new skills.
• Information Management: Efficient at sourcing and utilizing information accurately.
• Stress Management: Work effectively under pressure and adapt to shifting workloads.
• Adaptability: Maintain composure in challenging situations.
• Innovation and Creativity: Bring fresh ideas and solutions.
• Practical Judgment: Apply common sense in decision-making.
• Team Collaboration: Excel in teamwork settings.
• Integrity and Accountability: Honest and responsible in all dealings.

Qualification Requirements

• Training: Must have completed WSN Level One Guide Training, PDP, First Aid Level 1, and possess a valid Driver’s License.
• Experience: Preferably have at least 6 months of guiding experience.
• Language Proficiency: Proficient in conversational and work-related English; knowledge of additional languages is a plus.

Enhance your career by developing these crucial abilities and meeting the qualification requirements. With the right skills and experience, you’ll excel in any guiding role.

Personal Attributes for Professional Success

Knowledge and Expertise:

1. Personal Health and Grooming: Maintain exemplary personal hygiene and grooming standards.
2. House Rules and Reporting Procedures: Familiarize yourself with company policies and proper reporting protocols.
3. Facility Layout: Understand the layout of the establishment to navigate efficiently.
4. Service Offerings: Be well-acquainted with the range of services and activities the establishment provides.
5. Local Knowledge: Gain insight into Namibian natural history and nearby tourist attractions to enhance guest experiences.
6. Communication Techniques: Master telephone and radio communication skills for effective correspondence.
7. Cleaning Proficiency: Know how to use and maintain cleaning equipment, materials, and products effectively.
8. Assessment Skills: Develop the ability to evaluate an area and determine appropriate cleaning requirements and procedures.
9. Safety and Hygiene Regulations: Comprehend and apply health, safety, and hygiene procedures and regulations within your designated area of responsibility.
10. Guiding Techniques: Acquire skills in guiding and relevant knowledge to assist guests.
11. Cost and Waste Management: Apply principles of cost control and waste reduction to save resources.
12. Company Standards and Policies: Adhere to the company’s standards, code of conduct, and policies.
13. Training Principles: Understand and implement the company’s training methodologies.
14. Staff Management: Efficiently manage staff work and leave schedules.
15. Lost Property Protocol: Follow the correct procedure for handling guest lost property.

By cultivating these essential attributes, you’ll be well-prepared for success in your professional domain while providing exceptional service to guests.