JOB DETAILS:
Debtors Administrator – Rosebank College (Finance Division)
Location: Centralised Debtors (Admin)
Experience Level: Associate
Industry: Education Management
Department: Finance
Job Overview
Rosebank College is seeking a detail-oriented Debtors Administrator to join our Centralised Debtors (Admin) team within the Finance Division. This role is ideal for an Associate-level professional with a background in finance or accounting, looking to contribute to the efficient management of student accounts and financial transactions in the education management sector.
Key Responsibilities
- Manage and reconcile student accounts, ensuring accurate invoicing and payment tracking.
- Process and record financial transactions in compliance with company policies.
- Follow up on outstanding debts and communicate with students regarding payment plans.
- Assist with month-end financial reporting and audits.
- Collaborate with other finance and administrative teams to streamline debt collection processes.
Qualifications & Experience
- Associate-level experience in finance, accounting, or debtors administration.
- Strong numerical and analytical skills with high attention to detail.
- Proficiency in financial software and MS Office (especially Excel).
- Excellent communication skills for liaising with students and internal teams.
- Knowledge of education management financial processes is a plus.
Why Join Rosebank College?
- Be part of a respected institution in the education sector.
- Opportunities for professional growth within the Finance Division.
- Collaborative and supportive work environment.
If you are a proactive finance professional looking to advance your career in debtors administration, apply today to join our team at Rosebank College!
JOB DESCRIPTION:
Credit Controller – Rosebank College (The IIE)
About Us:
Rosebank College, a brand of the Independent Institute of Education (The IIE), is a leading private higher education institution in South Africa, accredited by the Department of Higher Education and Training (DHET). With over 70 years of excellence, we provide quality tertiary education to thousands of students nationwide.
Located in vibrant urban hubs, Rosebank College fosters a dynamic learning environment where over 20,000 students thrive. Our rapid expansion presents exciting career opportunities for passionate professionals ready to contribute to our mission.
Join Our Team as a Credit Controller
Are you a detail-oriented finance professional with strong credit management skills? As a Credit Controller at Rosebank College, you’ll play a key role in ensuring financial stability by managing student accounts, collections, and credit processes.
Why Choose Rosebank College?
✔ Reputable Institution – Be part of a trusted higher education leader
✔ Growth Opportunities – Contribute to our expanding academic network
✔ Dynamic Work Environment – Engage with a diverse student community
If you’re ready to advance your career in a fast-paced, rewarding setting, apply today and help shape the future of education in South Africa!
Job Purpose
The Credit Controller plays a vital role in managing and rehabilitating medium to high-risk accounts, ensuring timely payments and resolving financial discrepancies. This position involves handling account adjustments, tracing unallocated payments, and maintaining payment plans while providing excellent customer service.
Key Duties & Responsibilities
1. Account Management & Query Resolution
- Handle specialized accounts, including cancellations and special payment arrangements.
- Identify and trace unallocated payments to ensure accurate ledger updates.
- Maintain and monitor payment plans for clients facing financial difficulties.
- Address and resolve incoming queries from clients regarding their accounts.
2. Rehabilitation of Medium to High-Risk Accounts
- Convert overdue accounts or queries into Promise to Pay (PTP) agreements.
- Negotiate and establish custom payment arrangements for clients struggling with standard contract terms.
- Document all verbal and written correspondence in the accounting system for record-keeping.
3. Customer Interaction & Follow-Up
- Answer incoming calls and determine the next steps based on the call outcome.
- Provide clear and professional communication to guide clients toward resolution.
Why This Role Matters
As a Credit Controller, you ensure financial stability by minimizing overdue accounts and improving cash flow. Your ability to negotiate payment plans and resolve disputes helps maintain strong client relationships while safeguarding the company’s financial health.
Debt Collection Specialist – Minimum Requirements
Qualifications
- Minimum Requirement: Matric (NQF Level 4 qualification) or equivalent
Experience
- Minimum of 7 years of proven debt collection experience
Why These Requirements Matter
To excel in this role, candidates must have a strong foundation in debt recovery, backed by substantial hands-on experience. A Matric certificate (NQF Level 4) ensures basic competency, while 7+ years in debt collection guarantees expertise in negotiation, legal compliance, and financial recovery strategies.
Looking for a skilled debt collection specialist? Ensure your candidate meets these essential qualifications for success in high-pressure financial recovery roles.
Key Skills for a Successful Collections Agent
Are you looking for a career in collections? Here are the essential competencies and qualities needed to excel as a professional collections agent:
Core Competencies
1. Exceptional Customer Service & Communication
- Handle customer interactions with professionalism, diligence, and courtesy.
- Maintain an excellent telephone manner to build rapport and resolve disputes effectively.
- Be assertive yet persuasive, balancing firmness with patience to encourage timely payments.
2. Financial & Analytical Skills
- Ability to review and interpret account statements to identify overdue payments.
- Reconciliation expertise to ensure accurate account tracking.
- Basic knowledge of Microsoft Excel for managing and updating financial records.
3. Negotiation & Persistence
- Strong negotiation skills to secure payment agreements while maintaining positive client relationships.
- Self-motivated and reliable, with a commitment to both company goals and customer satisfaction.
- Patience and diligence in tracking down debtors, even when faced with resistance or avoidance.
4. Legal & Compliance Awareness
- Familiarity with CPA (Consumer Protection Act) guidelines to ensure ethical and compliant collections practices.
Salary & Benefits
- Competitive, market-related salary based on experience and performance.
If you possess these skills and thrive in a fast-paced, results-driven environment, a career as a collections agent could be the perfect fit for you!
At Rosebank College, we are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace. While we welcome applications from all qualified candidates, preference will be given to Employment Equity (EE) candidates and South African citizens in alignment with our commitment to transformation and empowerment.
