CREDIT CONTROLLER – APPLY NOW(x1).

Credit Controller Opportunity at Rosebank College – Join Our Finance Team

Rosebank College, a leading private higher education institution and part of the Independent Institute of Education (The IIE), is inviting applications for a credit controller position within its Finance Division. This permanent role, based at the Centralised Debtors (Admin) department, is an excellent opportunity for finance professionals with a strong background in debt management and accounts administration to contribute to the efficient handling of student accounts and credit processes.

With over 70 years of excellence in tertiary education, Rosebank College is a trusted institution offering quality education across South Africa. As a credit controller, you will play a critical role in maintaining financial stability by ensuring timely collections, managing student accounts, and supporting operational efficiency within the Finance Division.

About the Role

The credit controller will be responsible for monitoring and reconciling student accounts, processing financial transactions accurately, and assisting with debt recovery processes. This position requires precision, strong analytical skills, and the ability to manage medium to high-risk accounts while maintaining excellent customer service standards.

In this dynamic role, you will collaborate with finance teams, administrative departments, and students to ensure accurate billing, streamline debt collection, and facilitate smooth financial operations. Your contributions will help strengthen the financial health of the college while supporting students in managing their payment obligations effectively.

Key Responsibilities

As a credit controller, your responsibilities include:

• Student Account Management: Maintain accurate student account records, ensure invoicing is correct, and track all payments.
• Debt Collection & Follow-Up: Contact students regarding overdue payments, negotiate payment arrangements, and manage Promise to Pay (PTP) agreements.
• Transaction Recording: Process and record all financial transactions in line with institutional policies and procedures.
• Month-End Reporting & Audits: Assist in preparing reports, reconcile accounts, and support audits to ensure compliance and accuracy.
• Account Rehabilitation: Identify medium to high-risk accounts, convert overdue balances into structured payment plans, and resolve account discrepancies.
• Customer Communication: Handle incoming queries from students professionally, providing guidance on payment options and resolving concerns promptly.
• Collaboration: Work closely with other finance and administrative teams to improve processes, ensure accurate reporting, and maintain smooth operational workflows.

This role requires a proactive, detail-oriented individual capable of managing multiple accounts while maintaining professionalism and providing excellent customer service.

Minimum Qualifications & Experience

To succeed as a credit controller at Rosebank College, candidates must meet the following requirements:

• Education: Matric certificate (NQF Level 4) as a minimum; further finance or accounting qualifications are advantageous.
• Experience: At least 7 years of proven experience in debt collection, accounts receivable, or credit control.
• Skills: Strong numerical ability, analytical thinking, and attention to detail.
• Software Proficiency: Knowledge of financial software systems and MS Office, especially Excel.
• Communication: Excellent verbal and written communication skills for liaising with students, management, and colleagues.
• Legal Awareness: Understanding of debt recovery regulations and the Consumer Protection Act (CPA) to ensure ethical and compliant collection practices.

Candidates with prior experience in education management or finance within the tertiary sector will have an advantage but are not required.

Core Competencies

Successful credit controllers exhibit a blend of technical and interpersonal skills, including:

• Customer Service Excellence: Deliver professional and courteous support to students while addressing queries and resolving disputes.
• Negotiation Skills: Ability to negotiate payment plans while maintaining positive relationships with clients.
• Persistence & Attention to Detail: Follow up consistently on overdue accounts, ensuring accurate tracking and resolution.
• Analytical Thinking: Interpret account statements, reconcile balances, and identify potential financial issues.
• Compliance & Ethical Practice: Ensure all debt collection activities adhere to legal standards and organizational policies.
• Time Management: Prioritize tasks efficiently to handle multiple accounts and deadlines.
• Problem-Solving: Quickly assess financial discrepancies and implement solutions to maintain account integrity.

These competencies ensure that a credit controller can manage debt effectively, protect the institution’s financial interests, and support student success.

Why Join Rosebank College?

Working at Rosebank College as a credit controller offers several professional advantages:

• Reputable Institution: Become part of a trusted higher education organization with a long-standing reputation for excellence.
• Career Growth Opportunities: Contribute to a growing finance division while building your professional expertise in credit management.
• Dynamic Work Environment: Engage with a diverse student body and collaborate with supportive colleagues across departments.
• Professional Development: Access mentoring, training, and resources to enhance your skills and advance your career.
• Impactful Work: Play a vital role in ensuring the financial stability of the institution and the success of students.

This role is ideal for proactive finance professionals looking to apply their debt management expertise in a meaningful and rewarding context.

Salary & Benefits

• Competitive, market-related salary based on experience and performance.
• Opportunities for professional development within the Finance Division.
• Supportive and collaborative work culture.

Rosebank College is committed to equal opportunity employment. Preference is given to Employment Equity candidates and South African citizens, reflecting the institution’s dedication to transformation, empowerment, and diversity in the workplace.

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