JOB DETAILS:
Position Overview: Entry-Level Operations Role at Hollywoodbets
Are you eager to kickstart your career in the exciting entertainment industry? Join Hollywoodbets, a leading name in the world of entertainment, as we seek motivated individuals for entry-level positions in our operations team.
Why Choose Hollywoodbets?
- Industry Leader: Be part of a renowned company in the entertainment sector.
- Career Growth: Access to opportunities that foster professional development.
- Engaging Environment: Work in a dynamic and fast-paced setting.
Key Details:
- Division: Hollywoodbets
- Business Unit: Other Roles
- Experience Level: Entry Level
- Job Area: Operations
Embark on your professional journey with Hollywoodbets and gain valuable experience in the entertainment industry. Apply today to become a vital part of our operations team!
JOB DESCRIPTION:
Join the Hollywoodbets Purple Team and become part of one of South Africa’s most inspiring success stories! Starting from modest roots in Durban, Hollywoodbets has evolved into a leading brand, extending its reach across Africa and the United Kingdom. Our journey doesn’t stop here. With a talented team eager to broaden our global presence, we are ready to tackle any challenge—because at Hollywoodbets, the sky is truly just the beginning.
We are excited to offer an outstanding opportunity for a Betting Clerk. Are you ready to become our newest Purple Star?
As a Betting Clerk, you will play a key role in branch operations. Your responsibilities will include handling customer bets, boosting stakes, managing cash transactions, processing payouts, ensuring excellent customer service, and adhering to compliance regulations.
If you’re driven, enthusiastic, and ready for a rewarding challenge, join us and let’s reach for the stars together.
What You Bring:
- 1-2 years of experience in the gaming industry.
Optional but Beneficial:
- A valid driver’s license
- A related diploma or degree
- Matric qualification
By focusing on the essential skills and desirable qualifications, you can enhance your career in the gaming sector.
Key Responsibilities for Enhancing Brand Success
Branch Growth
- Timely Updates: Ensure all betting boards are updated promptly to provide accurate information to customers.
- Information Accuracy: Keep memos, card changes, results, and scratchings up-to-date as they occur throughout the day.
- Betting Expertise: Maintain comprehensive knowledge of betting rules, odds, and pay-outs to assist customers effectively.
- Limit Awareness: Understand and adhere to confirmation limits. Always consult the BSC and Events Office before accepting bets that exceed these limits.
- Large Bet Protocol: Inform Team Leaders or the Betting Manager about any significant bets that do not require additional confirmation.
Sales Administration
- Cash Handling: Manage cash accurately within the branch, following specified procedures to minimize risks such as theft or fraud.
- Fraud Prevention: Stay vigilant for any signs of fraudulent activities and report them immediately.
Cash Management
- Shift Preparation: Ensure the float amounts are correct at the beginning of each shift to facilitate accurate end-of-day balancing.
- Interim Checks: Conduct periodic checks throughout the day with the team leader on duty to ensure cash management is on track.
- Shortage Management: Address cash shortages instantly. Any shortages below R250.00 should be reimbursed to the Hollywood account the same day.
- Record Accuracy: Report all cash shortages and surpluses to the team leader immediately and ensure they are documented accurately in the reconciliation report.
Branch Appearance
- Maintain Standards: Keep the branch tidy and aligned with Hollywood’s standards for a professional appearance.
- Workstation Upkeep: Ensure your workstation is clean, organized, and in good working condition.
- Loss Prevention: Follow all procedures to prevent company losses and promptly report any equipment malfunctions or other issues to your branch or senior team leader.
By fulfilling these responsibilities, team members enhance branch operations, ensure customer satisfaction, and contribute to the overall brand success.
Enhance Customer Service Excellence
To deliver exceptional customer service, always maintain a friendly, helpful, and polite demeanor. Actively address any customer complaints, providing positive resolutions that leave a lasting impression. Focus on building strong relationships with regular customers to enhance loyalty and satisfaction. Foster a customer-centric culture within the branch, consistently embodying a “service with a smile” approach.
Adhere to Compliance Standards
Ensure strict adherence to the company’s internal control policies, as well as compliance with the code of ethics. Promptly report any fraudulent activities. All team members must wear the correct Hollywood uniform when on duty. It is strictly prohibited to accept credit bets under any circumstances. When off duty and not in uniform, team members may place bets as customers, but they are not allowed to be behind terminal counters or use the Limited Payout Machine while on duty.
Uphold Our Core Values
Actively promote Hollywood’s core values and lead by example. Demonstrating these values in daily interactions helps create a cohesive team environment and encourages others to follow suit.
Join Our Team: Key Skills and Qualifications
We are seeking individuals who possess the following attributes:
- Analytical Skills: Ability to assess situations and make data-driven decisions.
- Technical Proficiency: Strong computer skills essential for daily tasks.
- Creativity: Innovative thinking to drive projects forward.
- Accountability: Taking responsibility for your work and outcomes.
- Deadline Management: Work efficiently under pressure to meet tight deadlines.
- Attention to Detail: Precision in all tasks to maintain quality standards.
- Effective Planning: Strategically organize tasks to achieve goals on time.
Ready to advance your career, learn new skills, and excel at what you do? Apply today!
Note: If you do not hear from us within 30 days, please assume your application was not successful.
